/* YourCallIsImportant — v2 design system.
   Fraunces (display only) + Inter. Two colors: teal ramp + cream.
   Red is reserved strictly for "needs a reply now". */
:root {
  --teal-50: #eef6f5;
  --teal-100: #d9eceb;
  --teal-200: #b3d9d7;
  --teal-700: #0e7c7b;
  --teal-800: #0b6261;
  --teal-900: #0a4f4e;
  --cream: #f7f3ec;
  --card: #fffdf8;
  --ink: #22302f;
  --muted: #6f7a78;
  --alert: #c93a3a;
  --alert-bg: #fdecea;
  --amber: #d97706;
  --amber-bg: #fdf6e7;
  --radius: 18px;
  --shadow: 0 1px 2px rgb(20 40 40 / .06), 0 12px 32px -16px rgb(14 124 123 / .25);
  --shadow-lift: 0 2px 4px rgb(20 40 40 / .06), 0 18px 40px -16px rgb(14 124 123 / .38);
}
* { box-sizing: border-box; }
body {
  margin: 0;
  font-family: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
  background: var(--cream);
  color: var(--ink);
  -webkit-font-smoothing: antialiased;
  font-size: 16px; line-height: 1.5;
}
button, a { transition: transform 150ms ease, background-color 150ms ease, box-shadow 150ms ease; }
a:active, button:active { transform: scale(.97); }
:focus-visible { outline: 2px solid var(--teal-700); outline-offset: 3px; border-radius: 6px; }

/* ---- top bar ---- */
.topbar {
  background: linear-gradient(135deg, var(--teal-900), var(--teal-700) 75%);
  color: #fff; padding: .95rem 1.75rem;
  display: flex; justify-content: space-between; align-items: center;
  flex-wrap: wrap; gap: .75rem;
  box-shadow: 0 2px 14px rgb(10 79 78 / .3);
  position: relative; z-index: 2;
}
.brand-name { font-family: "Fraunces", serif; font-weight: 600; font-size: 1.3rem; letter-spacing: -.01em; }
.brand-tag { display: block; font-size: .76rem; opacity: .82; font-style: italic; }
.office-meta { text-align: right; }
.office-name { font-weight: 700; font-size: .85rem; opacity: .92; display: block; margin-bottom: .25rem; }
.topbar nav a {
  color: #fff; margin-left: .35rem; text-decoration: none;
  font-size: .87rem; font-weight: 500; opacity: .9;
  padding: .4rem .85rem; border-radius: 999px;
}
.topbar nav a:hover { opacity: 1; background: rgb(255 255 255 / .12); }
.topbar nav a.active { background: rgb(255 255 255 / .2); font-weight: 700; opacity: 1; }

/* ---- ambient wash + layout ---- */
.wash {
  background:
    radial-gradient(900px 320px at 12% 0%, rgb(14 124 123 / .10), transparent 70%),
    radial-gradient(700px 280px at 88% 8%, rgb(14 124 123 / .06), transparent 70%);
}
.container { max-width: 980px; margin: 0 auto; padding: 2.25rem 1.25rem 4rem; }
.footer { text-align: center; color: var(--muted); font-size: .8rem; padding: 2rem 0; }

/* ---- greeting hero ---- */
.hero { margin-bottom: 1.4rem; }
.hero.slim { margin-bottom: 1rem; }
.hero h1 {
  font-family: "Fraunces", serif; font-weight: 560; color: #0f3d3c;
  font-size: clamp(1.8rem, 1.2rem + 2.4vw, 2.7rem);
  letter-spacing: -.015em; line-height: 1.12; margin: 0 0 .35rem;
  font-variation-settings: "opsz" 144;
}
.hero .sub { color: var(--muted); margin: 0; font-size: 1.02rem; }
.status-pill {
  display: inline-flex; align-items: center; gap: .5rem; margin-top: .85rem;
  background: #e7f6ee; border: 1px solid #bfe6cf; color: #166b3c;
  font-size: .82rem; font-weight: 600; padding: .42rem .95rem; border-radius: 999px;
}
.status-pill.warn { background: var(--alert-bg); border-color: #f3c1c1; color: #a02c2c; }
.dot { width: 8px; height: 8px; border-radius: 50%; background: #22a355; animation: breathe 2.4s infinite; }
.status-pill.warn .dot { background: var(--alert); animation-name: breathe-red; }
@keyframes breathe { 0%,100% { box-shadow: 0 0 0 0 rgb(34 163 85 / .35);} 50% { box-shadow: 0 0 0 7px rgb(34 163 85 / 0);} }
@keyframes breathe-red { 0%,100% { box-shadow: 0 0 0 0 rgb(201 58 58 / .35);} 50% { box-shadow: 0 0 0 7px rgb(201 58 58 / 0);} }

/* ---- weekly wins card ---- */
.wins {
  background: linear-gradient(135deg, var(--teal-700), var(--teal-900));
  color: var(--cream); border-radius: 20px; padding: 1.6rem 1.75rem; margin: 0 0 1.6rem;
  box-shadow: var(--shadow);
}
.wins .kicker { font-size: .72rem; font-weight: 700; letter-spacing: .12em; text-transform: uppercase; opacity: .75; margin-bottom: .4rem; }
.wins blockquote { font-family: "Fraunces", serif; font-style: italic; font-weight: 500; font-size: 1.45rem; line-height: 1.35; margin: 0; letter-spacing: -.01em; }
.wins .fine { font-size: .78rem; opacity: .7; margin-top: .5rem; }

/* ---- segmented tabs ---- */
.seg { display: inline-flex; background: var(--teal-100); border-radius: 999px; padding: 4px; margin-bottom: 1rem; gap: 2px; }
.seg a, .seg button {
  border: 0; background: transparent; font: inherit; font-size: .85rem; font-weight: 500;
  color: var(--teal-900); padding: .5rem 1.1rem; border-radius: 999px; cursor: pointer;
  text-decoration: none;
}
.seg a.active, .seg button.active { background: var(--card); font-weight: 700; box-shadow: 0 2px 8px rgb(20 40 40 / .14); }
.seg a:not(.active):hover, .seg button:not(.active):hover { background: rgb(255 253 248 / .55); }

/* ---- stat cards ---- */
.stats { display: grid; grid-template-columns: repeat(4, 1fr); gap: .9rem; margin-bottom: 1.6rem; }
.stat {
  background: var(--card); border: 1px solid var(--teal-100); border-radius: var(--radius);
  overflow: hidden; text-align: center; box-shadow: var(--shadow);
}
.stat:hover { transform: translateY(-3px); box-shadow: var(--shadow-lift); }
.stat .band { height: 8px; background: var(--teal-200); }
.stat.alert .band { background: var(--alert); }
.stat .inner { padding: 1rem .75rem 1.15rem; }
.stat-ico { font-size: 1.45rem; }
.stat-num {
  display: block; font-family: "Fraunces", serif; font-weight: 560; font-size: 2.5rem;
  color: var(--teal-900); margin: .1rem 0 .15rem; letter-spacing: -.02em;
  font-variant-numeric: tabular-nums; font-variation-settings: "opsz" 144;
}
.stat.alert .stat-num { color: var(--alert); }
.stat-label { font-size: .78rem; color: var(--muted); font-weight: 500; }

/* ---- panels ---- */
.panel {
  background: var(--card); border: 1px solid var(--teal-100); border-radius: 20px;
  padding: 1.4rem 1.5rem; margin-bottom: 1.6rem; box-shadow: var(--shadow);
}
.panel.narrow { max-width: 560px; }
.panel h2 { font-family: "Fraunces", serif; font-weight: 600; font-size: 1.35rem; letter-spacing: -.01em; margin: 0 0 1rem; }
.panel h3 { font-family: "Fraunces", serif; font-size: 1.05rem; margin: 1.25rem 0 .5rem; }
.urgent-panel { border: 2px solid var(--alert); }
.golive { border: 2px solid var(--amber); background: var(--amber-bg); }

/* ---- activity feed ---- */
.feed { list-style: none; margin: 0; padding: 0; }
.feed li { display: flex; gap: .85rem; align-items: flex-start; padding: .8rem .9rem; border-radius: 12px; font-size: .93rem; }
.feed li:hover { background: var(--teal-50); }
.feed li + li { border-top: 1px solid var(--teal-100); }
.f-ico { font-size: 1.2rem; line-height: 1.4; flex-shrink: 0; }
.f-dot { width: 8px; height: 8px; border-radius: 50%; background: var(--teal-700); margin-top: .45rem; flex-shrink: 0; animation: breathe 2.4s infinite; }
.f-dot.done { background: var(--teal-200); animation: none; }
.f-dot.urgent { background: var(--alert); animation-name: breathe-red; }
.f-main { min-width: 0; }
.f-time { color: var(--muted); font-size: .78rem; white-space: nowrap; margin-left: auto; padding-top: .2rem; font-variant-numeric: tabular-nums; flex-shrink: 0; }
.f-action { margin-left: .5rem; flex-shrink: 0; }
.f-source { display: block; font-size: .78rem; color: var(--muted); margin-top: .15rem; }
.f-source a { color: var(--teal-800); }

/* ---- status pills (appointments etc.) ---- */
.pill {
  display: inline-block; font-size: .72rem; font-weight: 700; padding: .22rem .7rem;
  border-radius: 999px; letter-spacing: .02em; white-space: nowrap;
}
.pill.teal { background: var(--teal-700); color: #fff; }
.pill.soft { background: var(--teal-100); color: var(--teal-900); }
.pill.muted { background: #eceae4; color: var(--muted); }
.pill .sub { font-weight: 500; opacity: .8; }

/* ---- buttons ---- */
.btn {
  display: inline-block; border: 1px solid var(--teal-700); background: var(--card); color: var(--teal-800);
  padding: .52rem 1.05rem; border-radius: 999px; font-size: .85rem; font-weight: 600;
  text-decoration: none; cursor: pointer; font-family: inherit;
}
.btn:hover { background: var(--teal-50); }
.btn.primary { background: var(--teal-700); color: #fff; border-color: var(--teal-700); }
.btn.primary:hover { background: var(--teal-800); }
.btn.secondary { border-color: var(--muted); color: var(--muted); }
.btn.small { padding: .36rem .85rem; font-size: .78rem; }

/* ---- urgent alert cards ---- */
.alert-card {
  border: 1px solid var(--teal-100); border-left: 6px solid var(--alert);
  background: var(--alert-bg); border-radius: 14px; padding: 1rem 1.15rem; margin-bottom: .8rem;
}
.alert-card.status-acknowledged { background: var(--card); }
.alert-head { display: flex; gap: .6rem; align-items: center; flex-wrap: wrap; }
.badge {
  background: var(--alert); color: #fff; font-size: .66rem; font-weight: 700;
  padding: .22rem .65rem; border-radius: 999px; letter-spacing: .05em;
}
.status-acknowledged .badge { background: var(--muted); }
.alert-body { margin: .5rem 0; font-size: .95rem; }
.alert-actions { display: flex; gap: .5rem; flex-wrap: wrap; margin-top: .6rem; }

/* ---- empty states ---- */
.empty {
  text-align: center; padding: 2rem 1rem 1.6rem;
  border: 1.5px dashed var(--teal-200); border-radius: 20px;
  background: rgb(255 253 248 / .6);
}
.empty .line { font-family: "Fraunces", serif; font-style: italic; font-size: 1.3rem; color: var(--teal-900); margin: .4rem 0 .3rem; }
.empty p { color: var(--muted); font-size: .88rem; margin: 0; }
.empty .big { font-size: 2.1rem; }

/* ---- lists & forms ---- */
.callback-list { padding-left: 1.5rem; margin: 0; }
.callback-item { margin-bottom: 1rem; }
.plain-list { list-style: none; padding: 0; margin: 0; }
.list-row {
  display: flex; justify-content: space-between; align-items: flex-start; gap: 1rem;
  padding: .75rem 0; border-bottom: 1px solid var(--teal-100);
}
.list-row:last-child { border-bottom: 0; }
.row-actions { display: flex; gap: .5rem; flex-shrink: 0; flex-wrap: wrap; align-items: center; }
.inline-form { display: flex; gap: .5rem; flex-shrink: 0; align-items: center; flex-wrap: wrap; }
.inline-form input { width: 220px; }
.row-between { display: flex; justify-content: space-between; align-items: center; gap: 1rem; flex-wrap: wrap; }
.row-between h2 { margin: 0; }
.search-row { display: flex; gap: .5rem; margin-bottom: 1rem; max-width: 420px; }
.search-row input { flex: 1; }
.month-row { display: flex; gap: .6rem; align-items: flex-end; margin-bottom: 1.25rem; flex-wrap: wrap; }
.month-row label { margin-bottom: 0; }

label { display: block; margin-bottom: .9rem; font-weight: 600; font-size: .9rem; }
input[type=text], input[type=password], input[type=tel], input[type=search], input[type=month], textarea, select {
  display: block; width: 100%; margin-top: .25rem; padding: .55rem .7rem;
  border: 1px solid var(--teal-200); border-radius: 10px; font-size: .95rem; font-family: inherit;
  background: #fff; color: var(--ink);
}
input:focus, textarea:focus, select:focus { border-color: var(--teal-700); outline: none; box-shadow: 0 0 0 3px rgb(14 124 123 / .15); }
.muted { color: var(--muted); }
.small { font-size: .8rem; }
.error { color: var(--alert); font-weight: 600; }
.success { color: var(--teal-800); font-weight: 600; }
.ratio-line { font-family: "Fraunces", serif; font-size: 1.25rem; color: var(--teal-900); margin: 0 0 1.4rem; }

/* ---- message threads (conversation + simulator) ---- */
.thread { display: flex; flex-direction: column; gap: .6rem; margin-top: 1rem; }
.msg { display: flex; flex-direction: column; max-width: 80%; }
.msg.in { align-self: flex-start; }
.msg.out { align-self: flex-end; align-items: flex-end; }
.bubble { padding: .6rem .9rem; border-radius: 14px; font-size: .95rem; line-height: 1.4; }
.msg.in .bubble { background: var(--teal-50); border: 1px solid var(--teal-100); }
.msg.out .bubble { background: var(--teal-700); color: #fff; }
.msg-time { font-size: .7rem; color: var(--muted); margin-top: .2rem; }

/* ---- support ticket threads ---- */
.thread-msg { display: flex; flex-direction: column; max-width: 80%; margin-bottom: .75rem; }
.thread-msg.from-client { align-self: flex-end; align-items: flex-end; margin-left: auto; }
.thread-msg.from-owner { align-self: flex-start; }
.thread-who { font-size: .75rem; color: var(--muted); margin-bottom: .2rem; }
.thread-body { padding: .6rem .9rem; border-radius: 14px; font-size: .95rem; line-height: 1.4; background: var(--teal-50); border: 1px solid var(--teal-100); white-space: pre-wrap; }
.thread-msg.from-client .thread-body { background: var(--teal-700); color: #fff; border-color: var(--teal-700); }
.thread-wrap { display: flex; flex-direction: column; }

/* ---- login ---- */
.login-card {
  max-width: 420px; margin: 3rem auto; background: var(--card);
  border: 1px solid var(--teal-100); border-radius: 20px; padding: 2rem; box-shadow: var(--shadow);
}
.login-card h1 { font-family: "Fraunces", serif; margin-top: 0; color: var(--teal-900); }

/* ---- reports print ---- */
@media print {
  .topbar nav, .footer, .btn, .month-row, .no-print { display: none !important; }
  body { background: #fff; }
  .wash { background: none; }
  .topbar { background: #fff; color: var(--ink); box-shadow: none; border-bottom: 2px solid var(--teal-700); }
  .brand-tag { color: var(--muted); }
  .container { padding: 0; max-width: none; }
  .panel, .stat { box-shadow: none; break-inside: avoid; }
  .hero h1 { font-size: 1.8rem; }
}

@media (max-width: 680px) {
  .stats { grid-template-columns: repeat(2, 1fr); }
  .list-row { flex-direction: column; }
  .topbar { padding: .9rem 1rem; }
}
@media (prefers-reduced-motion: reduce) {
  .dot, .f-dot { animation: none; }
  * { transition: none !important; }
}

/* ---- owner command center ---- */
.owner-bar {
  background: linear-gradient(135deg, #072e2d, var(--teal-900) 60%, var(--teal-800));
  color: #fff; padding: .9rem 1.75rem;
  display: flex; justify-content: space-between; align-items: center;
  flex-wrap: wrap; gap: .75rem;
  box-shadow: 0 2px 14px rgb(10 79 78 / .35);
  position: relative; z-index: 2;
}
.eyebrow {
  display: inline-block; font-size: .66rem; font-weight: 800; letter-spacing: .22em;
  background: rgb(255 255 255 / .14); border: 1px solid rgb(255 255 255 / .22);
  padding: .28rem .7rem; border-radius: 999px; margin-bottom: .3rem;
}
.owner-brand { font-family: "Fraunces", serif; font-weight: 600; font-size: 1.15rem; letter-spacing: -.01em; }
.owner-actions { display: flex; gap: .5rem; align-items: center; flex-wrap: wrap; }
.btn.ghost-light { background: rgb(255 255 255 / .1); border-color: rgb(255 255 255 / .3); color: #fff; }
.btn.ghost-light:hover { background: rgb(255 255 255 / .2); }
.count-badge {
  background: var(--alert); color: #fff; font-size: .68rem; font-weight: 700;
  min-width: 1.35rem; height: 1.35rem; border-radius: 999px;
  display: inline-flex; align-items: center; justify-content: center; padding: 0 .3rem;
}

/* client cards (owner) */
.clients-head { display: flex; justify-content: space-between; align-items: center; gap: 1rem; flex-wrap: wrap; margin-bottom: 1rem; }
.clients-head h2 { margin: 0; }
.search-wrap { position: relative; }
.search-wrap input {
  font: inherit; font-size: .88rem; padding: .55rem 1rem .55rem 2.4rem;
  border: 1.5px solid var(--teal-200); border-radius: 999px; background: #fff;
  width: 230px; color: var(--ink);
}
.search-wrap input:focus { outline: none; border-color: var(--teal-700); box-shadow: 0 0 0 3px rgb(14 124 123 / .15); }
.search-wrap .mag { position: absolute; left: .85rem; top: 50%; transform: translateY(-50%); color: var(--muted); }
.sort-hint { font-size: .76rem; color: var(--muted); margin: 0 0 1rem; }
.client-card {
  background: var(--card); border: 1px solid var(--teal-100); border-left: 6px solid var(--teal-200);
  border-radius: 14px; padding: 1.05rem 1.2rem; margin-bottom: .8rem; box-shadow: var(--shadow);
}
.client-card:hover { transform: translateY(-2px); box-shadow: var(--shadow-lift); }
.client-card.is-urgent { border-left-color: var(--alert); background: #fff9f8; }
.client-card.is-pastdue { border-left-color: var(--amber); }
.card-top { display: flex; justify-content: space-between; align-items: flex-start; gap: .75rem; flex-wrap: wrap; }
.client-name { font-size: 1.05rem; font-weight: 700; letter-spacing: -.01em; }
.badges { display: flex; gap: .4rem; flex-wrap: wrap; align-items: center; }
.badge.red { background: var(--alert); color: #fff; }
.badge.teal { background: var(--teal-700); color: #fff; }
.badge.amber { background: var(--amber); color: #fff; }
.badge.soft { background: var(--teal-100); color: var(--teal-900); }
.badge.pulse { animation: badge-pulse 1.8s infinite; }
@keyframes badge-pulse { 0%,100% { box-shadow: 0 0 0 0 rgb(201 58 58 / .45);} 50% { box-shadow: 0 0 0 8px rgb(201 58 58 / 0);} }
.card-meta { color: var(--muted); font-size: .83rem; margin: .3rem 0 .45rem; }
.needs { font-size: .9rem; margin: 0 0 .8rem; }
.needs.hot { font-weight: 600; color: #a02c2c; }
.needs.calm { color: var(--muted); }
.card-actions { display: flex; gap: .5rem; flex-wrap: wrap; align-items: center; }
.link-quiet { font-size: .8rem; color: var(--teal-800); font-weight: 600; text-decoration: none; padding: .36rem .4rem; }
.link-quiet:hover { text-decoration: underline; }
.cards-foot { font-size: .8rem; color: var(--muted); margin: .4rem 0 0; text-align: center; }
.logout { text-align: center; margin-top: 2rem; }
.logout a { color: var(--muted); font-size: .88rem; }

@media (max-width: 680px) {
  .search-wrap input { width: 100%; }
  .search-wrap { width: 100%; }
}
@media (prefers-reduced-motion: reduce) {
  .badge.pulse { animation: none; }
}